Questions families ask
Cost, timing, and what if it is not a fit.
Straight answers about private pay, long term care insurance, what 24/7 means, and what we do not do.
How much does care cost, and how do families pay?
The concierge membership is private pay. The price depends on the plan your family needs. We will tell you the cost on the call, before you decide. If you have long term care insurance, ask us about using it. We will tell you what we can and cannot do. We will not guess a price on this page.
Does 24/7 mean someone answers right away?
No. 24/7 means you can send a message any hour, any day. It does not mean someone answers right away. Live conversations are not part of that 24/7 access. Live conversations, including by phone or video, can be scheduled with our team. We will explain availability on the call. This does not replace a doctor or emergency care. In an emergency, call 911.
What if it is not a fit?
Tell us. If we are not the right help, we will say so on the call. If you are already a member and something feels off, call the same number and we will talk about what to change.
What does Sevah Care not do?
We help with planning, coordination, advocacy, and healthcare navigation. The help is virtual and nonmedical. We do not replace a doctor or emergency care, and we do not diagnose or treat. In an emergency, call 911.
How soon can a plan start?
We will tell you honestly on the call. It depends on what your family needs. We will not guess a start date on this page.
Who is Sevah Care for?
Sevah Care is a virtual nonmedical care coordination concierge service and platform for an older adult who wants to age in place, and for the family helping them plan. You can call for your parent, your spouse, or yourself.
How do I get started?
Call (415) 629-3911, or send the form on this site. Tell us who needs a plan and what a hard day looks like. A care advisor calls you back.
Can I write to you at night?
Yes. You can send a message any hour, including overnight. That 24/7 access is for messages. Live conversations, including by phone or video, can be scheduled with our team. We will explain availability on the call. This is not someone in the house. In an emergency, call 911.
Can you help someone living with memory loss?
Yes. We help you plan a familiar routine and keep the family updated. We do not diagnose memory loss and we do not treat it. The doctor still leads medical care.
Can you help after a hospital stay?
Yes. We help you list follow-up visits, questions for the doctor, and updates for the family. That does not replace the doctor or the follow-up visit. In an emergency, call 911.
Where can you help?
Sevah Care serves families in the Bay Area who are helping a parent age in place. Tell us the ZIP where your parent lives. We will tell you honestly whether we can help there.
Can you help with meals at home?
Yes. We help you plan meals and grocery lists, using the foods your family already uses. We do not cook, and we do not give medical advice or nutrition advice. The membership is private pay. If you have long term care insurance, ask us about using it.
Still have a question?
Call us. We will answer in plain language, and you can decide later.