Privacy
Privacy, clearly stated.
How Sevah Care handles information you share with us through this website, messages, and scheduled calls. Sevah Care is a virtual, non-medical planning and coordination service.
Sevah Care membership
This notice covers Sevah Care membership. Separate terms apply to Sevah business products.
Monitoring is not recording
When an approved workflow uses room context, it is monitored to support the workflow; it is not an ongoing audio or video recording.
Raw room-context inputs are processed in memory and are not retained as video recordings.
A short review window
For an approved interaction that needs human review, raw interaction data is proposed to be available for 24 to 72 hours for human-in-the-loop review, then expires.
That short review window is distinct from the derived care record.
Care records and analytics
A staff-reviewed summary, transcript, or analytics record may persist when it is part of the approved care workflow.
Care teams review the output before using it in their records. Retention for those records is set for the deployment, not by this public page.
Website inquiries
If you submit a contact form, we use the details you provide to respond to your inquiry, schedule a conversation, or route the request to the right team.
Do not submit patient-identifying or other sensitive clinical information through the public website forms.
Request your data be deleted
If you have submitted information to Sevah through this website (a contact form, a demo or pilot request, or a job application) and want it deleted, use the form below. Every request is logged and routed to our privacy team for follow-up.
Questions or corrections
For questions about this overview, use the . For a deployment, use the security review and contracting process for final terms.
Questions about planning for a parent at home?
Call us or send a note. A care advisor can talk through a plan for staying at home.